Shipping policy
DELIVERY TIMES
All ready-to-wear pieces ship within 1 business day from our Dubai studio.
If you need your order by a specific date, feel free to email us at info.onaki@gmail.com or DM @onaki.co — we’re always happy to help where possible.
Once your order has been shipped, you’ll receive an email with your tracking details so you can follow it all the way to your doorstep.
International customers:
Customs fees, duties, or taxes may be applied by your country’s customs office. These charges are the responsibility of the buyer, so we recommend checking your country’s regulations ahead of time.
United Arab Emirates:
FREE Shipping → No order minimums, 1-2 business days
United States
Standard: 6–10 business days
Express: 3–5 business days
FREE Shipping → Orders over 1000AED
Canada
Standard: 6–10 business days
Express: 3–6 business days
FREE Shipping → Orders over 1000AED
United KingdomStandard: 5–8 business days
Express: 2–4 business days
FREE Shipping → Orders over 1000AED
Rest of EuropeStandard: 6–12 business days
Express: 3–7 business days
FREE Shipping → Orders over 1000AED
GCC & Middle East (Saudi, Qatar, Kuwait, Bahrain, Oman, etc.)Standard: 3–6 business days
Express: 1–3 business days
FREE Shipping → Orders over 1000AED
Rest of World (Asia-Pacific, Africa, South America)Standard: 8–15 business days
Express: 4–8 business days
FREE Shipping → Orders over 1000AED
Contact Us → If your country is not listed please email us (info.onaki@gmail.com) and we would be happy to discuss shipping costs.
We cannot be held responsible for delays or delivery issues caused by incorrect or insufficient address details. If you need to make any changes to the shipping address after placing your order, please contact us as soon as possible.
In the unfortunate event that your package is lost or damaged during transit, please notify us immediately. We will work closely with the shipping carrier to initiate a thorough investigation and resolve the issue promptly.
